Got a burning question? We’ve been doing this for a while now - below are a few questions that we are asked and answered, well, frequently. Our FAQs are divided into sections- shortcuts to each section are below.
Want to know a bit more about us? Have a read of our history.
If there’s anything we haven’t covered, drop us an email, or give us a call:
TELEPHONE: 01566 781 737
▾ SO, WHAT’S THE NEW SYSTEM IN A NUTSHELL?
For 2019, we've got a whole new system.
Basically, we've always strived to find the most fair way to sell tickets. Keeping options within peoples' means, and allowing everyone to choose the ideal situation at Leopallooza for them. So, for 2019 we've decided to roll down a new country lane... We're now introducing a "build-your-own-ticket" system. So wherever you want to camp, whatever you want to sleep in, wherever you want to access, you can bolt on the extras to your base ticket.
All Earlybird tickets are the base ticket. From then, you can build the extras that you'd like on top.
▾ WHAT DO I GET WITH MY BASE TICKET?
Your base ticket is your entry to the festival, which as always includes tent camping in general camping. If you like to keep things simple, just grab one of these and start getting excited for next July.
▾ WHAT CAN I ADD TO MY BASE TICKET?
You can choose from a number of bolt-on tickets to upgrade your base ticket to something more spectacular.
Golden Squirrel is our version of VIP, and it’s pretty special. You’ll get access to a separate, spacious, tree-lined camping area with flushing loos and showers. Then you can wander down the festoon-lit walkway through the trees to the Golden Hollow, our special outdoor lounge space, with its own themed bar, amazing food, quality coffee, and sofa-filled seating area. It will also play host to loads of exclusive entertainment in the form of DJs and bands across the festival weekend.
You’ll want to move fast on these ones, they always sell out.
Our designated family and quiet camping space. For those of you who need your eight hours you can add entry to the Sleepy Hollow where the only noise coming from the tents will be the snuffly snores of your fellow campers.
If you want to bring your own campervan or caravan to sleep in you’ll just need to add a Live-in ticket. Drive in, park up, have fun.
Glamping options available soon.
▾ DO YOU SELL DAY TICKETS?
This hasn't been decided yet for 2019. We'll let you know!
▾ DO YOU CHARGE MORE FOR TICKETS IF I BUY THEM ON THE GATE?
Yes, we escalate our weekend ticket prices a little on the gate to encourage advance sales.
▾ DO YOU DO STUDENT DISCOUNTS?
We have a new plan for students. Details coming soon.
▾ DO YOU DO TICKETS FOR CARERS?
We do. If you’re registered disabled and have a carer, please email us and we’ll arrange for the carer to come in for free. Email us at firstname.lastname@example.org.
▾ SO, WHAT ARE THE AGE LIMITS ON TICKETS?
0-5 years | FREE OF CHARGE
6-12 years | Child Ticket (must be accompanied by a parent/guardian at all times.)
13 – 17 years | Regular Weekend Base Ticket, and must be accompanied by a ticket-holding adult who is over 25. (One over-25 can be responsible for a maximum of 2 x under 18s)
18 years + | 18+ Regular Weekend Base Ticket. If you’re under 25 (or look under 25) you will need to bring photo ID to make sure you can get served at the bar.
▾ WHY DO YOU CHARGE TO GET IN ANYWAY?
We charge the absolute bare minimum that we can get away with to make this thing work. We keep all costs as low as possible for you, in the hope that you’ll keep coming back. If we charged any less, Leopallooza simply couldn’t happen. The price goes up to cover the rising costs!
▾ WHY DO YOU SELL EARLYBIRD TICKETS?
As we want to remain completely independent and able to make all the key decisions, we have to fund all this ourselves. Earlybird tickets mean we can start the ball rolling. They’re also a litmus test for interest in the event – our earlybirds sold quicker than ever before!
▾ SHOULD I BUY MY TICKET SOON?
It’s probably smart, yes. Not only does it counter the risk of missing out if we sell all the tickets, but by buying your ticket early you actually help to make the event better. You see, as we’re self-funded, the earlier we have ticket revenue, the earlier we can get fun stuff rolling. So it makes a lot of sense to get your slice of summer fun sorted nice and early. You can buy your ticket from the ticket page.
▾ CAN'T I BUY PAPER TICKETS FROM SHOPS IN TOWN ANYMORE?
I'm afraid not! We've rolled with the times. And not only that, it's far more secure to buy online. No forgeries, and if you lose your ticket we can send you another.
▾ SO I DON’T GET A LITTLE LOVE NOTE WITH MY TICKET LIKE I USED TO?
Sadly not. But if you tick the little box as you purchase, we can send you some E-love down the line. The days of love notes are, at least for now, on hold until we can find an efficient way of doing them.
▾ I’M HAVING ISSUES BUYING MY TICKET – WHO DO I CONTACT?
Talk to us at email@example.com
▾ I CAN’T FIND MY TICKETS! HELP!
Panic not, check your junk folder first, they have a habit of hiding in there. If there’s still no sign head to gigantic.com/contact-us and they can resend your order.
▾ I CAN’T ATTEND ANYMORE, CAN I GET A REFUND?
Sorry to hear that, we’ll miss you! We’re afraid there are no refunds on purchased tickets. You are welcome to sell your ticket on Twickets.
▾ WHAT'S THE LATEST TIME I CAN TURN UP WITH MY TICKET AND GET MY WRISTBAND AT THE TICKET EXCHANGE?
Friday: 10pm, Saturday: 9pm, Sunday: 9pm.
▾ I SEE YOU’RE CHARGING FOR PARKING NOW. HOW COME?
The main reason for this is that we want to encourage car sharing. Car sharing is good for several reasons: It keeps the planet a bit cleaner, gives us more room, keeps the roads clearer and helps us plan our site in advance. We’ve kept it at a sensible price (£5 per car/van). For four people to share one car, this would work out at just £1.25 each per person. Everyone parking at the festival must purchase a parking pass, except for Golden Squirrel ticket holders.
▾ DO YOU ALLOW CARS IN THE CAMPERVAN AREA?
No. It's just live-in vehicles that get in the campervan area. No Cars.
▾ IF I HAVEN'T BOUGHT MY PARKING TICKET, CAN I BUY THEM ON THE GATE?
Yes you can.
▾ I WANT TO CAMP, I DON’T HAVE TO PAY EXTRA FOR THAT, RIGHT?
That’s right. Camping is included in the ticket price, so once you have a weekend ticket (and your parking pass if you need one) then you’re all good.
▾ DO YOU OFFER GLAMPING PACKAGES?
We do! Details coming soon.
▾ IS THERE A FAMILY CAMPING AREA?
Yes, we have a designated spot for family camping.
▾ CAN I PARK MY CAR BY MY TENT?
No, for safety reasons we don’t allow cars into the regular camping area. See above regarding campervans.
▾ I WANT TO BRING MY CAMPER-VAN, BUT I’D LIKE TO PARK CLOSE TO MY FRIENDS WHO ARE CAMPING. CAN I?
We don’t allow campervans in the camping area, but we allow camping in the campervan area (at your own risk) and only 1 tent per van.
▾ CAN I DRIVE TO MY TENT TO DROP OFF MY STUFF?
If you’re camping in the regular camping area, then afraid not. The parking and camping fields are right next to each other though. It’s a very short hop across the field.
▾ SOMETIMES A WET WIPE WASH WON’T CUT IT, DO YOU HAVE SHOWERS?
Yes, we have showers in all the campsites.
▾ CAN WE USE GAS CAMPING STOVES?
Small gas camping stoves are allowed on site, but we do ask that you do so responsibly. As with barbecues, please don’t use them inside your tent or awning and be aware that the ground is very dry this year. And if you have the good coffee you’re legally obliged to share it with the crew.
▾ DOES THE CAMPERVAN CAMPING HAVE ELECTRIC HOOK-UPS?
It doesn’t. Take it old school - let your phone battery die, eat cold beans, drink warm cider. It’s how good festival memories are made.
▾ YOU’RE NOT BIG FANS OF TENT PEGS ARE YOU?
Not the ones that get left behind, no. Tent pegs are bad for cow bellys…
▾ CAN I BRING MY DOG TO LEOPALLOOZA?
Sadly not. There is a blanket ban on all pets attending, as part of our licencing rules. That means no dogs, cats, tigers or goldfish.
▾ CAN I BRING MY OWN ALCOHOL?
Yes you can, but only what you can carry on first entry into the campsite and NO GLASS! We keep alcohol prices low and we have several bars, we’d encourage you to support the future of Leopallooza by buying booze on-site!
▾ ARE GLASS BOTTLES ALLOWED ON-SITE?
No, glass bottles are STRICTLY not allowed anywhere on site, and will be confiscated if spotted by our security and steward teams. It’s safer for the cows you see, who spend a lot more time in it than the rest of us!
▾ CAN I TAKE MY OWN ALCOHOL INTO THE ARENA?
No, afraid not.
▾ ARE DRINKS EXPENSIVE?
No. We keep our prices at local pub prices and in many cases we’re even cheaper. We do this on purpose to encourage you to drink at our bars. We'll keep them fully stocked!
▾ WHAT ARE THE AGE LIMITS FOR DRINKING?
They are the same as pubs – Under 18’s are not allowed to drink alcohol, and we operate a ‘LOOK 25’ policy at the bars. So it’s always worth carrying some photo ID. Anyone under 18 who is found drinking alcohol will have their drinks confiscated and risk being asked to leave.
▾ WHAT TIME ARE THE BARS OPEN UNTIL?
Our bars open at 11am every day and close at 1.30am on the Friday night, 1.30am on the Saturday night and 1.00am on Sunday night.
▾ CAN WE BRING OUR OWN BARBECUE?
You can bring your own small barbecues to be used in the camping areas only, but we ask that you act responsibly when using it. Please consider your neighbours, and if you’re using a foil ‘disposable’ barbecue, please bring something to place it on so as not to be a fire risk. Always make sure the barbecue has been completely dampened down before leaving it, and please make sure you bin it properly or take it home with you when you leave. Never ever place a used disposable BBQ inside your tent, or even the tent awning.
▾ IS THERE FOOD ON-SITE?
Lots of it. As well as our own food joint (The Hungry Badger) we have heaps of guest food stalls in Palloozaville catering for all dietary requirements.
▾ When can we rock up?
Sure, The gates open at 9am on Friday 26th July and close at 2pm on Monday 29th July. The campsite is open all weekend, but we need to close the music arena and the bars each night to prepare for the following day.
▾ CAN WE COME AND GO FROM THE SITE?
So long as you keep your wristband on, yes you can come and go as you please. If you lose that, you might not be able to get back in! The ticket exchange (where you pick up your wristband) is open from 9am, and closed to all entries from 10pm on the Friday, and 9pm on the Saturday and Sunday.
▾ WILL I NEED WELLIES?
It’s the end of July! Whoever heard of rain in July?! However, on the off chance that it does it’s smart to come prepared. We recommend wet weather gear, a change of clothes and, of course, wellies.
▾ DO I NEED CASH ON ME?
Yes you do, for purchasing food from traders… However we do have card machines on all the bars and at the merch shop.
▾ I WANT TO GLITTER UP, CAN I BRING A MIRROR?
No glass is allowed on site, so security may confiscate mirrors.
▾ WILL THERE BE SOMEWHERE FOR ME TO CHARGE MY PHONE?
We don’t have charging points on site, the best memories are the ones that don’t make it to Instagram anyway.
▾ WHAT IS YOUR DRUGS POLICY?
We have a zero-tolerance policy towards drugs. If you are caught using, or are in possession of illegal drugs or legal highs including nitrous oxide (nos) along with associated items including but not limited to balloons, CO2 dispensers and whipped cream dispensers, our friendly but firm security team will immediately ask you to leave the site.
▾ IS MY STUFF SAFE IN MY TENT?
On the whole, yes it is. Every area of the site is monitored by our security team. But as with any festival, we’d recommend that you don’t leave alcohol or valuables where they can be pilfered easily.
▾ HOW DO I GET THROWN OUT OF LEOPALLOOZA?
Under-age drinking, taking drugs, being a drunken nuisance, blasting your car stereo and generally bringing a bad attitude to proceedings: all are not looked upon sympathetically by our security teams, and you could find yourself the lonely side of the entrance very quickly. Nobody wants that!
▾ How do I get to Leopallooza?
To see a map of where we are, check out the question below.
Our address is:
Leopallooza / The Wyldes / Lower Exe Farm / Week St Mary / Cornwall / EX22 6UX
We’ve also teamed up with our friend Stacey at Robs Travel, and him and his team will be providing shuttle runs to and from the festival entrance. These will be running from the Strand Bus Shelter in Bude (opposite the Globe Hotel) to the shuttle stop at Leopallooza (and vice versa).
Here are a few other taxi numbers. Do remember, allow enough time for your trip if it’s time essential, it’s always best to book in advance and try to travel with friends where possible:
Trev’s Taxis: 07799 663217 (Highly recommended by us!)
Robs Travel: 07771 824141 (Highly recommended by us!)
Parkers (Holsworthy): 07794 637143 (6 seater available)
Launceston Taxis: 01566 785364
AB Taxis (Launceston): 01566 776877
Jai's Private Hire (Tintagel): 07446206280
For further information on trains & buses, use www.traveline.info
▾ WHERE EXACTLY ARE YOU?
Our Address is: Leopallooza / The Wyldes / Lower Exe Farm / Week St Mary / Cornwall / EX22 6UX
▾ Isn't all this revelry bad for the planet?
We’ve lived on Planet Earth for quite a long time now, we really like it here and have no intention of leaving for a while yet. Some of us have even multiplied while we’ve been here too, and have little Wyldlings running around who would also like a nice healthy planet to live on, no doubt.
So, it’s important we do our bit to ensure we’re not screwing it up for those who’d like to enjoy our lush little valley in the future, both near and far.
There are several things we do here at The Wyldes to minimise our festival footprint, from encouraging car-shares to building as much as we can from recycled and reclaimed materials. It’s not an exhaustive list and we are always looking to improve, and for new and innovative ways to enhance our eco-standing, wherever possible.
Take it With You
We strongly encourage you take as much of your rubbish home with you to recycle/reuse/compost/dispose of as needed. But for what can’t be taken home, or what is forgotten, we run a 0% landfill policy on site. 90% of all waste is recycled, and what can’t be is converted into fuel pellets. After our events the entire site is cleared and litter-free by the Tuesday evening.
Cups & Straws
Our festival, Leopallooza, was the first UK festival to ban single use plastic drinking cups, and anybody who has been to one of our events knows just how cool our Stack Cups are. Since 2011 all of our straws have been bamboo, not plastic. And are only offered if asked for. We also do not sell bottled water on site, and ask our traders not to either. Instead we have free tap water across the venue that you can use to fill your own bottles or cups. We’re really not fans of single-use plastics…
All the buildings across the site are built using reclaimed and recycled materials where possible, with much of the wood sourced from our own, sustainable woodlands – for every tree we cut down, we replant three. Our main stage, which you can’t miss, is made from recycled steel and reclaimed wood (a lot of it from the old main stage) and the second stage is made from recycled timber from a barn in Okehampton. The tin cladding on the roofs and sides of our bars is reclaimed from a shed up the road a bit that blew down in the wind. (If any police happen to be reading this: it honestly blew down in the wind, Officer. Honestly!) All lanes and access areas are created our own, natural, on-site quarry.
You’ve probably guessed by now we’re really not fans of plastic, so if you want to get glitzed up please do make sure it’s eco-friendly. All glitter traders also have to adhere to this rule. Glitter looks great on smiling festival faces, less great in fishy tummies.
▾ Why do you do all this?
We grew up here, we’re as local as locals get, so we know the frustration that comes with nobody ever bringing their tours to the county. We’ve caught buses and trains, we’ve hitchhiked, we’ve begged friends and family and strangers to let us squeeze in the boot, we’ve done whatever it takes to get to the big cities and see the big bands. Now we’ve gone so far as to build our own events arena…
It’s not just the biggest bands we want to bring to The Wyldes though, our space is adaptable and we have created a stage that can be used to help the people of Cornwall – our friends and family – experience the arts that we don’t normally get to see down here.
From films on the big screen, to Shakespeare in the woods, to a full orchestra echoing across the valley, isn’t it about time?
▾ Can I join your team?
Got some skills you think we need? Sounds good to us. Whether you think you could be an invaluable member of our site crew, know your band could storm the main stage, or fancy pulling pints at our events- drop us a quick email to firstname.lastname@example.org with your CV/demos and somebody will get back to you if a suitable slot opens up.
(All applications are kept on file for future events)