FAQs 2023
Got a burning question? We’ve been doing this for a while now - below are a few questions that we are asked and answer, well, frequently. Our FAQs are divided into sections- shortcuts to these sections are below.
If there’s anything we haven’t covered, drop us an email: office@thewyldesgroup.com
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That depends on a couple of things: where you want to camp, and how old you are.
If you want to camp in our general camping area, you’ll just need a general camping ticket for the relevant age group that you fit into. This will get you festival entry and access to our camping field. If you prefer things a little quieter, there’s an option to select a spot in our dedicated quiet corner at no extra charge.
If you prefer things to be a little more fancy, and want to stay in one of our premium areas, you’ll need both an entry ticket, and a pitch in the area you’ve chosen. If you’re staying on a pitch that someone else has booked, you can select this option too. Our snazzy new booking system will walk you through the process! You’ll need to make sure you select the correct age range too so that you have the right wristbands for your party.
Our premium areas are:
Trailerflash (Live in vehicles)
Sleepy Hollow (Family camping)
Upper East Side (VIP camping)
Wylde Valley (Premium camping)
Bell-Air (Boutique glamping)
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Yes! We understand that you might not be able to persuade your job you need the whole weekend off to party / might only have the stamina for a day / reeeeaaally want to see a specific headliner or act. In which case, you can just come for the day. Day tickets don’t include camping (obvs).
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Yup! We’re always doing what we can to make our site as inclusive as possible. A Personal Assistant wristband is available free of charge if you’re a disabled adult (18+) who requires assistance to navigate the festival. You’ll need to buy your own ticket using the regular system, then head to our Accessibility page to complete an Accessibility Form. You’ll need to include proof or ticket purchase, a copy of some in-date photo ID and current proof of eligibility.
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Yes, we release a handful of Super Early Bird and Early Bird tickets to those who are quick off the mark each year. You need to be registered on our mailing link to be in with a chance of snapping some up, and they always fly out fast.
All Early Bird options are now sold out for 2023, but sign up to our mailing list to be first in line for 2024.
And a huge thank you to those who book Early Bird ticket options. You help us get the ball rolling on the following year’s Leopallooza. By booking early, you don’t just get yourself a damn fine bargain, you help us ensure that Leopallooza will be the greatest house party…in a field. We love you for that.
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Sorry to hear that, we’ll miss you! We’re afraid there are no refunds on purchased tickets. You’re welcome to re-sell it, and if you’re going to, we recommend Twickets, which offers more protection for both buyer and seller than anywhere else. We don’t recommend buying or selling on social media, where scammers abound.
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Can’t find your tickets? Don’t panic. First off, check your junk folder. They have a habit of ending up in there. Still no sign? Head to Gigantic’s handy order tracker.
It’s generally best to contact Gigantic directly about any ticket issues, as they’re most likely to be able to help you. You can reach their customer services at: customerservices@gigantic.com or 0115 8077900.
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Here’s a reminder of what you need to know if you snapped up our Bring A Friend offer. You need to read the following to ensure everybody in your group knows what they need to bring/need to book/where to go!
If you applied for the Bring A Friend offer please also show this on to any friends you are bringing. They need to know too.
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GENERAL CAMPING
All weekend tickets are valid for General Camping, no further pitches will need to be booked. If you are not car-sharing you will need to book a parking space here.
You will need to bring your downloaded or printed ticket, a valid ID if you are over 18 to receive an adult wristband, and all your festival essentials.
DAY TICKETS
Day tickets do not include camping. If you are not car-sharing you will need to book a parking spot.
You will need to bring your downloaded or printed ticket, a valid ID if you are over 18 to receive an adult wristband, and all your festival essentials.
TRAILERFLASH
Trailerflash is our live-in vehicle field. If you are now planning to bring an additional vehicle you will need to purchase another pitch for the area (these are limited). Otherwise tent camping is available in general camping and your extra ticket is valid for this.
If you are camping in general camping you will need to purchase a parking ticket.
You will need to bring your downloaded or printed ticket and pitch booking, a valid ID if you are over 18 to receive an adult wristband, and all your festival essentials.
UPPER EAST SIDE
Upper East Side is our VIP camping field. There is a limit of up to six people per pitch, Bring A Friend tickets can join you in your tent or van if numbers allow and they can fit in the van or tent you already have on your pitch.
If there is not enough space on the pitch booked or an extra live-in vehicle or tent needs to be brought you will need to book an additional pitch in the area via our website (press ‘next’ on the first page and select your pitch, these are limited).
Those joining a pitch will need to purchase a parking pass and park in general parking.
Access to the Upper East Side camping field and our backstage Garden bar will only be included for those camping in Upper East Side, not general camping.
You will need to bring your downloaded or printed ticket and pitch booking, a valid ID if you are over 18 to receive an adult wristband, and all your festival essentials.
SLEEPY HOLLOW
Sleepy Hollow is our family camping field. There is a limit of up to six people per pitch, Bring A Friend tickets can join you in your tent or van if numbers allow and they can fit in the van or tent you already have on your pitch.
If there is not enough space on the pitch booked or an extra live-in vehicle or tent needs to be added you will need to book an additional pitch in the area via our website (press ‘next’ on the first page and select your pitch, these are limited).
Those joining a pitch will need to purchase a parking pass and park in general parking.
Access to the Sleepy Hollow camping field and facilities will only be included for those camping in Sleepy Hollow, not those camping in general camping.
You will just need to bring your downloaded or printed ticket and pitch booking, a valid ID if you are over 18 to receive an adult wristband, and all your festival essentials.
WYLDE VALLEY
Wylde Valley is our premium camping field. There is a limit of up to six people per pitch, Bring A Friend tickets can join you in your tent or van if numbers allow and they can fit in the van or tent you already have on your pitch.
If there is not enough space on the pitch booked or you need to add an additional live-in vehicle or tent, you will need to book an additional pitch in the area via our website (press ‘next’ on the first page and select your pitch, these are limited).
Those joining a pitch will need to purchase a parking pass and park in general parking.
Access to the Wylde Valley camping field, facilities, and our backstage Garden bar will only be included for those camping in Wylde Valley, not those camping in general camping.
You will need to bring your downloaded or printed ticket and pitch booking, a valid ID if you are over 18 to receive an adult wristband, and all your festival essentials.
BELL-AIR
Bell-Air is our beautiful bell-tent village. Additional ticket holders can only join a tent if there are spare beds available on your booking. Anybody over the numbers will be asked to move to General Camping.
Additional bell tents can be booked on our website (press ‘next’ on the first page and select your bell tent, these are extremely limited).
Those joining a pitch will need to purchase a parking pass and park in general parking.
Access to the Bell-Air camping field, facilities, and our backstage Garden bar will only be included for those camping in Bell-Air, not those camping in general camping.
You will need to bring your downloaded or printed ticket and pitch booking, a valid ID if you are over 18 to receive an adult wristband, and all your festival essentials.
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We open our campsites at 10am on Friday July 21 and close at 2pm on Monday July 24. The campsite is open all weekend, but we need to close the music arena and the bars each night to prepare for the following day.
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So long as you keep your wristband on, yes you can come and go as you please. If you lose that, you might not be able to get back in! The wristband exchange is open from 9am each day, and closes at 10pm on the Friday, and 9pm on the Saturday and Sunday.
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Friday: 10pm, Saturday: 9pm, Sunday: 9pm.
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Friday
Campsites and car park opens: 10:00
Palloozaville opens: 11:00
Arena opens: 14:00
Arena closes: 02:30Saturday
Car park opens: 09:00
Arena opens: 11:00
Arena closes: 02:30Sunday
Car park opens: 09:00
Arena opens: 11:00
Arena closes: 01:30
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We do. But we make an exception for groups who carpool - 4 or more people in the car, and parking is free!
Parking is £15 (£5 per day) and you can book online or pay on the day.
We do this to encourage car sharing, which keeps the roads clear (making it faster for you to get in and party) and keeps the air clear! So get planning which of your mates has the most room in the car.
Everyone parking at the festival must purchase a parking pass, except for residents of our upgraded camping areas who can park on their camping pitch, or near their bell tent.
We also offer a very excellent shuttle bus service to the site from Bude in partnership with our friends over at Rob’s Travel.
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You can take your car into areas that are mixed live-in vehicles and tent camping. This includes Wylde Valley, Upper East Side and Sleepy Hollow. You cannot take your car into Trailer Flash, which is live-in vehicle only.
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If you want to camp in your tent, you’ll need to select which area you want to camp in first. If you’re staying in one of our premium camping areas, Wylde Valley, Sleepy Hollow or The Upper East Side, you’ll also need to select a pitch, which is not included in your weekend ticket. If you’re staying in general camping, you do not need to select a pitch, but you can opt for a space in our quieter area at no extra cost.
Day tickets do not include camping.
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Hell yeah! Get a load of our boujie as anything bell tents in our super swish glamping village Bell-Air.
Each boutique canvas bell tent sits proudly on its own handbuilt wooden deck, complete with twinkly solar powered fairy lights, sunshades and chillout chairs. Inside, there’s handmade furniture, memory foam mattresses, 13 Tog duvets, high quality bed linen, a bit of gorge styling and some lovely floor matting.
So sack off the deflating airbed and treat yourself to a good few hours of beauty sleep!
There are three sizes of bell tent available: 4 metre, which sleeps two, 5 metre, which sleeps four and 6 metre which sleeps six.
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Yes! You have a few options for this. Live-in vehicles can park up in Trailer Flash (our dedicated live-in vehicle camping area), Wylde Valley (where the pitches are huge, some have electric hook ups, and the toilets and showers are faaaancy), Sleepy Hollow (our family area) and The Upper East Side (for the VIPS among you).
Head here to read the various specs, and decide which is best for what you need.
You’ll need to decide which area works best for you, and select your pitch when you’re booking your entry ticket.
Things to note before you book:
All occupants MUST have the correct ticket for their chosen area, AND their pitch. If you’re joining someone else’s pitch, or are a group/family sharing one pitch, you can select ‘I’m joining someone else’s pitch’ when making your booking.
We have two sizes of pitch available in Trailer Flash, Sleepy Hollow and Upper East Side - standard (5m x 8m) and large (8m x 10m).
There are larger pitches available in Wylde Valley, where we have large (8m x 10m) and extra large (12m x 12m) pitches and both non-electric and electric options.
A small pitch has space for one small live-in vehicle with awning OR a small tent.
A large pitch has space for a large live-in vehicle plus awning / small tent OR a car and caravan plus awning OR a car plus trailer tent.
An extra large pitch has room for a very large live-in vehicle plus awning / small tent.
For safety reasons, all live-in vehicles must have a fixed bed.
If you need to pre-book your specific pitch location, you can do this in Wylde Valley. For all other live-in vehicle areas, you’ll be assigned your pitch by one of our lovely stewards on the day. So if you want to be next door to your mates, we recommend arriving together so we can try and make this happen for you.
Trailer Flash, our live-in vehicle field, is the most popular field every year. So if you want a space, don’t hang about!
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Yes! As well as a designated quiet area in general camping, we have the very lovely Sleepy Hollow, your own family haven, especially kitted out for those with smalls to consider.
It’s set back from the main arena, so it’s a bit quieter, and further away from those pesky party animals. There are flushing toilets, baby change facilities, it’s very own food options (and the ever important coffee cart), as well as some exclusive entertainment for the tiny humans!
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For safety reasons we don’t allow cars into the general tent camping area. Cars are allowed in our upgraded camping areas only.
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If you’re camping in the general camping area, then afraid not. The parking and camping fields are right next to each other though. It’s a very short hop across the field.
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Yes we have showers in all of our campsites, sometimes a wet wipe just won’t cut it! Facilities vary depending on where you’re staying, check out the area pages for more details on spec.
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Small gas camping stoves are allowed, but we do ask that you do so responsibly.
Disposable BBQs, as well as any other open flame (ie firepits and charcoal) are not permitted.
And if you have the good coffee you’re legally obliged to share it with the crew.
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You can bring alcohol in your van, as long as it works with our rules:
NO GLASS! It's dangerous for our cows, its dangerous for you, just please don't bring it. This goes for campervans too- unfortunately that's the rule, and we really don't want to see that vintage vino confiscated!
Only weekend campers aged 18 and over may bring alcohol into the campsite. You may be asked for proof of age upon entry.
Quantity: Each person may bring 24 cans of beer/cider/pre-mixed spirit cans OR 3 litres of wine. All drinks must be unopened and must must not be in glass bottles! No straight spirits will be allowed.
We have some limits to what you can bring in, but we do sell plenty from our bars, and do our research every year to make sure we keep our drinks prices low. We encourage you to support the future of Leopallooza by buying booze on-site!
No personal alcohol is allowed into the arena.
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You’re in luck! We have a limited number of pitches with electric hookups in our Wylde Valley camping area.
Open to both tent and live-in vehicle campers, Wylde Valley is one of our premium camping areas with huge pitches, more space all round and a more relaxed vibe. This camping area has our electric pitches, as well as access to proper flushing loos and hot dual-head showers.
If you want to book one of these, you’ll need to select Wylde Valley when you’re booking your ticket, and then select one of our electric pitch options.
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Sadly not. There is a blanket ban on all pets attending, as part of our licencing rules. That means no dogs, cats, tigers or goldfish.
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Into the campsites, yes you can, but we have some limits, and here they are:
NO GLASS! It's dangerous for our cows, its dangerous for you, just please don't bring it. This goes for campervans too- unfortunately that's the rule, and we really don't want to see that vintage vino confiscated!
Only weekend campers aged 18 and over may bring alcohol into the campsite. You may be asked for proof of age upon entry.
Quantity: Each person may bring 24 cans of beer/cider/pre-mixed spirit cans OR 3 litres of wine. All drinks must be unopened and must must not be in glass bottles! No straight spirits will be allowed.
Alcohol will only be permitted on first entry.
Day ticket holders may not bring alcohol.
We have some limits to what you can bring in, but we do sell plenty from our bars, and do our research every year to make sure we keep our drinks prices low. We encourage you to support the future of Leopallooza by buying booze on-site!
No personal alcohol is allowed into the arena.
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No, glass bottles are STRICTLY not allowed anywhere onsite, and will be confiscated if spotted by our security and steward teams. It’s safer for the wildlife you see, who spend a lot more time here than the rest of us.
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No. We keep our prices at local pub prices and in many cases we’re even cheaper. We do this on purpose to encourage you to drink at our bars. We'll keep them fully stocked!
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They are the same as pubs – Under 18s are not allowed to drink alcohol, and we operate a ‘LOOK 25’ policy at the bars. So it’s always worth carrying some photo ID. Anyone under 18 who is found drinking alcohol will have their drinks confiscated and risk being asked to leave.
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Our bars open at 11am every day and close at 1.30am on the Friday night, 1.30am on the Saturday night and 1.00am on Sunday night.
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Lots of it. As well as our own food joint in the main arena, serving up tasty woodfired pizzas, we have heaps of tasty guest food stalls in Paloozaville catering for all dietary requirements.
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We recommend bringing your best effort at a costume (check our social media for theme updates), your most fabulous / sparkliest / comfiest / you-est garms, your wet weather gear, a change of clothes and, of course, wellies.
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It’s a good idea to bring some cash just in case. Some of the food traders might not take card, however all our bars do.
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Generally speaking, we don’t have charging points onsite, so pack a battery pack.
If you’re staying in Wylde Valley, we have electric sockets in the shower and toilet block (non-locking, use at your own risk), and of course, if you’ve snapped up one of the electric pitches in Wylde Valley or a boutique bell tent in Bell-Air, you’ll have full phone battery bragging rights.
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We have a zero-tolerance policy towards drugs. If you are caught using, or are in possession of illegal drugs or legal highs including nitrous oxide (nos) along with associated items including but not limited to balloons, CO2 dispensers and whipped cream dispensers, our friendly but firm security team will immediately ask you to leave the site.
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On the whole, yes it is. Every area of the site is monitored by our security team. But as with any festival, we’d recommend that you don’t leave alcohol or valuables where they can be pilfered easily.
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Under-age drinking, taking drugs, being a drunken nuisance, blasting your car stereo and generally bringing a bad attitude to proceedings: all are not looked upon sympathetically by our security teams, and you could find yourself the lonely side of the entrance very quickly. Nobody wants that!
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To see a map of where we are, check out the question below.
Our address is: Leopallooza / The Wyldes / Lower Exe Farm / Week St Mary / Cornwall / EX22 6UX
SHUTTLE BUSES
We’ve also teamed up with our friend Stacey at Robs Travel, and he and his team will be providing shuttle runs to and from the festival entrance. These will be running from the Strand Bus Shelter in Bude (opposite the Globe Hotel) to the shuttle stop at Leopallooza (and vice versa).
Here are a few other taxi numbers. Do remember, allow enough time for your trip if it’s time essential, it’s always best to book in advance and try to travel with friends where possible:
Trev’s Taxis: 07799 663217 (Highly recommended by us!)
Robs Travel: 07771 824141 (Highly recommended by us!)
Parkers (Holsworthy): 07794 637143 (6 seater available)
Launceston Taxis: 01566 785364
AB Taxis (Launceston): 01566 776877
Jai's Private Hire (Tintagel): 07446206280
For further information on trains & buses, use www.traveline.info.
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Our address is: Leopallooza / The Wyldes / Lower Exe Farm / Week St Mary / Cornwall / EX22 6UX
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We’ve lived on Planet Earth for quite a long time now, we really like it here and have no intention of leaving for a while yet. Some of us have even multiplied while we’ve been here too, and have little Wyldlings running around who would also like a nice healthy planet to live on, no doubt.
So, it’s important we do our bit to ensure we’re not screwing it up for those who’d like to enjoy our lush little valley in the future, both near and far.
There are several things we do here at The Wyldes to minimise our festival footprint, from encouraging car-shares to building as much as we can from recycled and reclaimed materials. It’s not an exhaustive list and we are always looking to improve, and for new and innovative ways to enhance our eco-standing, wherever possible.
Take it With You
We strongly encourage you take as much of your rubbish home with you to recycle/reuse/compost/dispose of as needed. But for what can’t be taken home, or what is forgotten, we run a 0% landfill policy on site. 90% of all waste is recycled, and what can’t be is converted into fuel pellets. After our events the entire site is cleared and litter-free by the Tuesday evening.
Cups & Straws
Our festival, Leopallooza, was the first UK festival to ban single use plastic drinking cups, and anybody who has been to one of our events knows just how cool our Stack Cups are. Since 2011 all of our straws have been bamboo, not plastic. And are only offered if asked for. We also do not sell bottled water on site, and ask our traders not to either. Instead we have free tap water across the venue that you can use to fill your own bottles or cups. We’re really not fans of single-use plastics…
Building Materials
All the buildings across the site are built using reclaimed and recycled materials where possible, with much of the wood sourced from our own, sustainable woodlands – for every tree we cut down, we replant three. Our main stage, which you can’t miss, is made from recycled steel and reclaimed wood (a lot of it from the old main stage) and the second stage is made from recycled timber from a barn in Okehampton. The tin cladding on the roofs and sides of our bars is reclaimed from a shed up the road a bit that blew down in the wind. (If any police happen to be reading this: it honestly blew down in the wind, Officer. Honestly!) All lanes and access areas are created our own, natural, on-site quarry.
Glitter
You’ve probably guessed by now we’re really not fans of plastic, so if you want to get glitzed up please do make sure it’s eco-friendly. All glitter traders also have to adhere to this rule. Glitter looks great on smiling festival faces, less great in fishy tummies.
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We grew up here, we’re as local as locals get, so we know the frustration that comes with nobody ever bringing their tours to the county. We’ve caught buses and trains, we’ve hitchhiked, we’ve begged friends and family and strangers to let us squeeze in the boot, we’ve done whatever it takes to get to the big cities and see the big bands. Now we’ve gone so far as to build our own events arena…
It’s not just the biggest bands we want to bring to The Wyldes though, our space is adaptable and we have created a stage that can be used to help the people of Cornwall – our friends and family – experience the arts that we don’t normally get to see down here.
From films on the big screen, to Shakespeare in the woods, to a full orchestra echoing across the valley, isn’t it about time?
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Got some skills you think we need? Sounds good to us. Whether you think you could be an invaluable member of our site crew, know your band could storm the main stage, or fancy pulling pints at our events - visit our Join Our Team page and fill out an application form. Someone from our team will get in touch if there is a suitable space open for you.
ALL THE INFO
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